Your privacy matters to us. This Privacy Policy describes the types of personal information that may be collected when you use the website, create an account, place an order or communicate with customer service.
Information We May Collect
- Name and contact details.
- Billing and delivery information.
- Account and login information.
- Order, purchase and return history.
- Information submitted through customer service forms or messages.
- Device, browser, IP address and website activity information.
- Cookie and similar technology data.
- Marketing preferences and interactions with communications.
How Information Is Used
- To process and fulfill orders.
- To arrange delivery and provide shipment information.
- To process returns, refunds and exchanges.
- To respond to customer questions.
- To maintain accounts and website functionality.
- To identify and help prevent fraud or unauthorized transactions.
- To improve the website, products and shopping experience.
- To send transactional messages such as order confirmations and shipping updates.
- To send promotional communications when permitted and, where required, with consent.
- To meet legal, tax, accounting and regulatory obligations.
Payments
Payment transactions may be handled by third-party payment providers. Where a third-party processor is used, payment-card information is handled through that provider's systems and according to its applicable privacy and security practices.
Cookies and Analytics
The website may use cookies and similar technologies to support account and shopping-cart functions, remember preferences, measure website activity and improve performance. Browser settings may allow you to control cookies, although disabling some cookies can affect website functionality.
Third-Party Providers
Information may be shared with service providers that are necessary to operate the store, such as payment processors, shipping companies, hosting providers, analytics services, email platforms, customer-support tools and fraud-prevention services.
We do not sell or rent personal information as a business practice.
Marketing
Where applicable law requires consent for promotional electronic messages, marketing communications will be sent in accordance with those requirements. Marketing messages will include an unsubscribe option where required. Transactional messages related to purchases may still be sent.
Retention
Personal information is retained for as long as reasonably necessary for business, customer-service, legal, accounting and regulatory purposes.
Security
Reasonable safeguards are used to protect personal information against unauthorized access, loss, misuse or disclosure. No electronic system or internet transmission can be guaranteed to be completely secure.
Privacy Requests
Depending on applicable law, you may be entitled to request access to personal information held about you, request corrections, or withdraw consent for certain uses of your information. Privacy requests should be directed to our customer service team.
Changes
This policy may be revised periodically. The date shown at the top indicates when the policy was most recently updated.
Contact Us
Questions about this policy or your data? Reach us at info@spreemart.ca or via our Contact Us page.
