Return & Refund Policy
We want every purchase to be a positive experience. If you are not satisfied with an item, you may request a return subject to the conditions described below.
Return Period
Return requests must normally be submitted within 30 days after the order has been delivered. Requests received after the applicable return period may not be accepted.
Condition of Returned Products
To be eligible for a return, merchandise should meet the following requirements:
- Unused and unworn.
- Unwashed and free from signs of use.
- Returned in its original condition and packaging, where applicable.
- Returned with original tags or labels attached, where applicable.
- Free from stains, odours, pet hair, damage or other conditions that prevent resale.
Items That Cannot Normally Be Returned
- Products that have been worn, washed or damaged after delivery.
- Items that have been altered, customized, printed, embroidered, decorated or otherwise modified.
- Final-sale or clearance merchandise identified as non-returnable at the time of purchase.
- Special-order or customized products.
- Any other product specifically identified as non-returnable on its product page.
How to Start a Return
1. Contact SpreeMart.ca Customer Service. Provide your order number, the product(s) you would like to return, and the reason for the return. Please contact our Customer Service team at info@spreemart.ca.
2. Receive Your Return Shipping Label. Once the return request has been reviewed and approved, SpreeMart.ca will provide you with a return shipping label and instructions for completing the return.
3. Prepare the Package. Securely pack the item(s), preferably using the original packaging where available, to help protect the merchandise during transportation.
4. Attach the Shipping Label and Send the Package. Attach the return shipping label provided by SpreeMart.ca to the package and drop it off with the designated shipping carrier, or follow the return instructions provided by SpreeMart.ca.
5. Return Inspection and Refund. Once the returned item(s) are received, SpreeMart.ca will inspect them to confirm that they meet the applicable return requirements. If the return is approved, the refund will be processed to the original payment method.
Important: SpreeMart.ca provides a return shipping label for approved return requests. Customers should not arrange or pay for return shipping themselves unless specifically instructed to do so by SpreeMart.ca.
Refunds
Approved refunds are normally sent back to the original payment method. Refund processing begins after the returned merchandise has been received and inspected. The time required for the funds to appear in your account may vary depending on your financial institution or payment provider.
Return Shipping
Unless the return is caused by an error on our part, such as an incorrect, damaged or defective item, return shipping costs may be the customer's responsibility.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, contact customer service promptly with your order information and photographs of the issue. We will review the situation and provide an appropriate solution.
Restocking Charges
If any restocking charge applies to a particular product or return, the applicable charge will be disclosed in the relevant return instructions before the return is finalized.
Legal Rights
This policy does not remove or restrict any consumer rights that apply under applicable law.
Shipping Policy
This policy explains how orders are prepared, shipped and delivered, including shipping charges, tracking and circumstances that can affect delivery.
Order Processing
Orders are generally prepared for shipment after payment has been successfully authorized. Processing time may vary depending on inventory, supplier availability, order volume, weekends, holidays and other circumstances.
Orders placed after a daily processing cut-off, where a cut-off applies, may be processed on the following business day.
Shipping Charges
Applicable shipping charges and available delivery methods are displayed during checkout. Promotional free-shipping offers are subject to the terms shown with the applicable promotion.
Delivery Estimates
Delivery timeframes shown on the website or at checkout are estimates rather than guaranteed delivery dates, unless expressly stated otherwise. Carrier delays, severe weather, peak-season volume, remote destinations and other events may affect delivery.
Tracking
When tracking is available, tracking details will be provided after the order has been dispatched. Customers can use the tracking information supplied to monitor shipment progress.
Delivery Address
Customers are responsible for entering a complete and accurate shipping address. Additional charges or delays may result when an order cannot be delivered because the address supplied at checkout was incomplete or incorrect.
Lost or Delayed Shipments
If a shipment appears to be delayed or cannot be located, contact customer service with the order number and tracking information. We will work with the applicable carrier or fulfillment partner to determine the next appropriate step.
Multiple Shipments
Products in the same order may occasionally be sent separately when they are fulfilled from different locations or suppliers. In such cases, customers may receive more than one shipment and more than one tracking number.
International Delivery
Delivery availability outside the normal service area depends on the destinations and shipping options offered by SpreeMart.ca at the time of purchase. Applicable shipping charges, taxes, duties or other costs may apply where international delivery is offered.
Questions
For questions about an order or shipment, please contact SpreeMart.ca customer service at info@spreemart.ca and include your order number.
